ACD is an acronym for Automatic call distribution system.
In simpler terms it is a system where calls are automatically received and distributed amongst available agents.
It is widely used in call centres where the call traffic is high and ACD helps forward the call to a free agent within the shortest possible time thereby improving customer experience.

Being a software product, it is absolutely natural for every customer looking for customisation of our product in line with their needs. Every requirement enriches the product as your requirement could be benefecial for others as well. We are committed to consider each and every request from customer with due respect and take a balanced view and incorporate in the product subject to the following governing policy.

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BRIDGE CONFERENCE, MULTI PARTY CONFERENCE, SMS ALERTS, WATCHGUARD, PC BASED OPERATOR CONSOLE, CALLER ID BASED CALL TRANSFER & VOICEMAIL

Using SIP paging Gateway True IPPBX offers a powerful PA system. This paging system uses network cabling and so eliminates the need for any separate cabling. It also comes with various other benefits

Our system provides CDR data as an onboard feature with data export option

TRUE IPPBX facilitates phone surveys where the system automatically dials a list of phone numbers to understand their requirements or collect responses. The respondent selects from a list of preset answers which can help the surveyor determine customer satisfaction, gather feedback, introduce a new product, gauge customer interest or for any other purpose.

Our system provides voice logger as an onboard feature

True IPPBX offers call centre solution that efficiently handles telephony operations of your business further enhancing customer experience.

INBOUND CALL CENTRE
Inbound centres manage a considerably high call volume simultaneously where calls are distributed to call centre agents through an Automatic Call Distribution System.

Inbound centres generally handle calls from potential, new or existing customers for account management, complaints, queries, technical support, product information or such.

OUTBOUND CALL CENTRE
Call centre agents in an outbound centre dial customers on behalf of their organisation or clients for varied purposes like lead generation, telemarketing, survey, information relay or such.

For efficiency, calls here are routed through an Automated Dialer, which dials from a list and transfers to an available agent. Outbound centres must ensure compliance with TRAI Do Not Disturb policy to avoid their numbers from being blacklisted.

There are also contact centres which manage both incoming and outgoing calls.

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