Hardware
Parameter
True IPPBX
Major IPPBX brands available in the market
Processor
Celeron Duel Core 2.4 GHZ
Dual core 1GHz ARM CortexTM A9 and 400Mhz VINETICTM A8 processors
Ram
4 gb DDR3
1 gb
Harddisk
240 gb SSD
4 gb Flash
FXO
Nil
2 ports (UCM6202); 4 ports (UCM6204); 8 ports (UCM6208)
FXS
Nil
2 ports
SIP Extensions
500
500 (UCM6202); 500 (UCM6204); 800 (UCM6208)
Network
Realtek Gigabit - Single LAN Port
Dual Gigabit RJ45 ports with integrated PoE Plus (IEEE 802.3at-2009)
Serviceability
Parameter
True IPPBX
Major IPPBX brands available in the market
Serviceability
100% Serviceable with all locally available spare parts
Use & Throw
License Transferable To Customer Hardware
Virtually a life time investment
Use & Throw
Configuration Ease
You can easily configure the system without the help of any dealer as the GUI is designed keeping customer in mind. By putting little additional efforts customer can self maintain the system
With no dedicated dealers all over India being managed by part time casual dealers, very few know how to configure the system in full. After investment customer will be devoid of maximum utilisation of the system due to lack of knowledge of dealer
Incoming Ringing Option
Parameter
True IPPBX
Major IPPBX brands available in the market
Round Robin
Upto 6 extensions can be made to ring in round robin mode
Unlimited extensions can be made to ring in round robin mode
Simultaneous
Unlimited extensions can be made to ring in simultaneous mode
Unlimited extensions can be made to ring in simultaneous mode
Random Call Distribution
Randomly ring in an extension of a department
Not Available
IVR
IVR with unlimited layers
IVR limited to 5 layers
Drone Operator
In case of any repetitive process and standard Q & A, eg gas booking or Service Call registration, you can create a Q & A and record the file and process cutting down the manpower.
Not Available
CBCT - Standard
You can import a set of CLI for every extension which will get automatically transferred
Not Available
CBCT - Callback
If you made an outgoing call and caller did not pick the call and when he tries to call back, that call will be forwarded the extension who called him the last bypassing the operator (24 hours memory)
Not Available
Follow me
You can create simultaneous ring option with a combo of extensions & mobile number. When an incoming call is received, it will ring in extension and assigned mobile simultaneously. You can configure 4 levels of unlimited options
Not Available
ACD
Full fledged ACD with every option to give you an experience when you call Citibank or any other professional inbound setup with exhaustive options and comprehensive reports
Limited ACD with no agent panels and database integration. A proper ACD is really resource intensive and cannot be implemented. Nearly useless
Failure Option
Every DID will have primary option and in case of failure another option that gives a huge flexibility in the event of failure of primary option
Only primary option available
Outgoing Options
Parameter
True IPPBX
Major IPPBX brands available in the market
Ease of programming
Very simple
Very complicated with only routing option
Reserved Trunk Grouping
You can group your trunk into 5 groups (80,81,82,83,84)
No such option
Direct Trunk Access
50 trunks can be configured (850 - 899)
No such option
Multiple CLI for each extension
In case you have multiple PRI/SIP lines you can configure different CLI number for outward dialing for each line
Only default CLI will be working in the event of more than 1 PRI/SIP line
Memory Dialing
50 (750 to 799) ... 25 in line with Class of service of extension while balance irrespective of Class of service)
Unlimited but very complicated
Sip Line Connectivity
Parameter
True IPPBX
Major IPPBX brands available in the market
Need Wan Router For Connecting
No Need as our system has in built routing table configuration
You need external WAN router for every sip line connection costing around 10,000/-
Multiple CLI for each extension
In case you have multiple SIP lines you can configure different CLI number for outward dialling for each line
Only default CLI will be working in the event of more than 1 SIP line
Pri Line Connectivity
Parameter
True IPPBX
Major IPPBX brands available in the market
PRI Line Connectivity
You can connect upto 16 PRI lines in our system on PCI slot
Need to connect using PRI to SIP gateway which is very expensive
Multiple CLI for each extension
In case you have multiple PRI lines you can configure different CLI number for outward dialling for each line
Only default CLI will be working in the event of more than 1 PRI line
Voicemail
Parameter
True IPPBX
Major IPPBX brands available in the market
Voicemail
Built IN for all extension , that helps the extension user to handle calls in absense
Built IN for all extension , that helps the extension user to handle calls in absense
Voicemail to Email
Built IN for all extension , that helps the extension user to handle calls in absense
Not possible
Voicemail Storage
240gb - Virtually giving a huge space for every extension and expandable
4GB - just gives space for a few select extension with a few messages for select few extensions
Voicemail Forward
You can forward your voicemail msg to another with your comments for any action
Not possible
Hold On Music
Parameter
True IPPBX
Major IPPBX brands available in the market
Mixing of various music and audio
You can upload various files and create an album and mix as hold on music either randomly or on a serial basis
You can upload various files and create an album and mix as hold on music either randomly or on a serial basis
Multiple Hold On Music for different DID / Extension
Each and every incoming and outgoing context can have different hold on music
Each and every incoming and outgoing context can have different hold on music
Cloud backup of Hold On Music files
Every file uploaded, will create a back up on our secure cloud server. You can download in case of system failure or system replacement
No such option
Bridge Conference
Parameter
True IPPBX
Major IPPBX brands available in the market
Number Of Conference
1000
3 (UCM6202); 3 (UCM6204); 6 (UCM6208)
Capacity In Each Conference
Unlimited - Limited By Only Your Telecom Resource
25 (UCM6202); 25 (UCM6204); 32 (UCM6208)
Schedule A Conference
Daily, Weekly, Monthly, Quarterly
Not possible
Authentication
No Authentication, PIN, CLI Number
Only PIN
User Controls
Mute, Unmute, Raise Volume, Reduce Volume by respective code
Not possible
Add Users to conference
You can add users to bridge conference by using the EPABX trunk
Not possible
100% Privacy Authentication
CLI Number Authentication
Not possible
Conference Alerts
Email Alert - 60 Minutes Before; SMS Alert - 10 Minutes Before;
Nil
Adding Users By Outbound Call
Yes
Not possible
Completion Status to organiser
A Email with each user check-in and checkout time sent to organiser
Not possible
Conference Call Recording Link
Yes
No
Conversation Recording
Parameter
True IPPBX
Major IPPBX brands available in the market
All calls logging
Yes
Yes
Local Storage
240 gb (Upto 20,000 Hours Recording Possible)
with just 4 gb flash memory, virtually have no local storage, however you can have external SD Card or USB for recording which is susceptible for removal of the same.
GUI to listen
Yes
Yes
Transfer to FTP
Yes (Sync Option Every 10 Minutes)
No
Data Backup
Parameter
True IPPBX
Major IPPBX brands available in the market
Backup - Database
Database gets backed up automatically at 1 AM internally as well as over FTP. In any event of data loss we can restore system to previous days position, limiting the damage of data loss. Extremely critical facility for inbound and outbound callcentre
Not available
Backup - Voicelogger
Voicelogger files are automatically synced with an external folder over FTP. Useful for enterprises where voicefiles storage are a statutory obligation.
Not available
Backup - Hold on Music Files
Every hold on music of yours, create a copy in cloud server and help you download when the hardware changes for whatever reason
Unmatched By any system
Backup - IVR prompts
Every voice file of yours, create a copy in cloud server and help you download when the hardware changes for whatever reason
Unmatched By any system
Backup - System Configuration
Every time you make changes in the system, a copy of system configuration is stored in our cloud server and can be restored in the same server or a different server in a jiffy.
Unmatched By any system
Callcentre
Parameter
True IPPBX
Major IPPBX brands available in the market
Inbound
Heavy-duty with professional agent & team leader panels, tested upto 100 agents
Very light weight with no agent panel or TL panel
Outbound - Predective
Heavy-duty with professional agent & team leader panels, tested upto 100 agents
Not available
Outbound - Progressive
Heavy-duty with professional agent & team leader panels, tested upto 100 agents
Not available
Outbound - Preview
Heavy-duty with professional agent & team leader panels, tested upto 100 agents
Not available
Outbound - Survey
Heavy duty - tested upto 5 lakh calls per day
Not available
Customisation
Parameter
True IPPBX
Major IPPBX brands available in the market
Customisation
Any customisation possible as the software is completely an inhouse development
Not possible as it is fixed
Unmatchable Features Of our IPPBX
Parameter
True IPPBX
Major IPPBX brands available in the market
CustCloud Restore - System Configuration omisation
Every time you make changes in the system, a copy of system configuration is stored in our cloud server and can be restored in the same server or a different server in a jiffy
Unmatched By any system
Cloud Restore - Voice files
Every voice file of yours, create a copy in cloud server and help you download when the hardware changes for whatever reason
Unmatched By any system
Cloud Restore - Hold On Music
Every hold on music of yours, create a copy in cloud server and help you download when the hardware changes for whatever reason
Unmatched By any system
